Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page
1. What is the inspiration behind élise & madelyn?
élise & madelyn was born out of a passion for creativity and the desire to create beautiful, functional stationery that blends elegance with everyday practicality. Inspired by my journey as a mother and creative professional, each product is designed to help others focus on what truly matters in their lives.
2. What types of products do you offer?
We offer a range of beautifully designed stationery, including notebooks, planners, and more. Each item is crafted with high-quality materials and thoughtful details to inspire creativity and organization.
3. How can I place an order?
Placing an order is simple! Browse our products on the Shop page, select the items you’d like, and proceed to checkout. You can also contact us directly if you need assistance with your order.
4. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely to ensure your information is protected.
5. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location. You can find more detailed shipping information at checkout.
6. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times will vary based on your location and the shipping method selected. You’ll receive a confirmation email with tracking information once your order has shipped.
7. Can I return or exchange an item?
We want you to be completely satisfied with your purchase. If you’re not, please contact us within 14 days of receiving your order to initiate a return or exchange. Items must be unused and in their original packaging. For more details, please see our Return Policy.
8. How can I track my order?
Once your order has shipped, you’ll receive an email with tracking information. You can use this to monitor the progress of your delivery.
Do you offer custom or personalized products?
We’re excited to offer custom and personalized options for select products! Please contact us to discuss your specific needs and we’ll work with you to create something special.
10. How can I contact customer service?
We’re here to help! You can reach us by email at eliseetmadelyn@gmail.com. Our business hours are Monday - Friday, 9 AM - 5 PM [EST]. You can also fill out the contact form on our website.
11. Where can I find more information about your products?
You can find detailed information about each product on our website, including descriptions, materials, and features. If you have any further questions, feel free to contact us!
12. How can I stay updated on new products and promotions?
Sign up for our newsletter to be the first to know about new products, special promotions, and more. You can also follow us on social media for the latest updates and inspiration.
Didn't find what you were looking for? Feel free to contact us at any time!